13 September, 2024

  1. Introduction

Welcome to FableTwist, a platform owned and operated by TURIONICA LTD Register Number: 15837990, located at 167 – 169 Great Portland Street, 5th Floor, London, England, W1W 5PF. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information.

  1. Data Collection

We collect personal data when you use our platform. This includes information you provide during registration, such as your name, email address, and any other data you choose to share. Please note that we do not collect or store payment information. All payment processing is handled securely by third-party services.

  1. Informing us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes at any point during your relationship with us. Updates or corrections can be made through your account settings on our website.

  1. Data Usage

Your data is used to provide and improve our services, process transactions, communicate with you, and ensure a secure environment. Specific uses include:

  • Verifying your identity
  • Providing customer support
  • Sending updates and marketing communications (if you have opted in)
  1. Data Security

We use industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure servers. We also conduct regular audits to ensure our systems ongoing security. Additionally, we design our systems with privacy in mind from the start, which helps ensure your data is protected throughout our processes.

  1. Data Storage

All personal data collected through our platform is stored securely on servers with robust access controls. We use encryption for data at rest and in transit to ensure its confidentiality and integrity. Access to personal data is restricted to authorized personnel only and is governed by strict access control policies.

7. Payment Terms

Customers are charged immediately upon ordering a service. Payments must be made securely through a third-party payment processor. We do not collect or store payment information; instead, we use a third-party payment processor to handle all transactions. If a freelancer requests payment outside of our platform, please inform us immediately at info@fabletwist.com. This ensures your transaction is protected and complies with our terms of service.

  1. GDPR Compliance

If you are in the EU, EEA, or UK, you have rights under the General Data Protection Regulation (GDPR), including:

  • The right to access your data: You can ask us for a copy of your personal data.
  • The right to correct your data: You can request corrections to inaccurate or incomplete data.
  • The right to delete your data: You can ask us to delete your data in certain circumstances.
  • The right to restrict or object to processing: You can request that we limit or stop processing your data under specific conditions.
  • The right to data portability: You can request your data in a format that allows you to transfer it to another service.

To exercise these rights, contact us at info@fabletwist.com. We will respond in line with GDPR requirements.

  1. Data Transfers Outside the EEA

We may transfer your personal data to third parties outside the European Economic Area (EEA). When we do, we ensure your data is protected with appropriate safeguards, such as standard contractual clauses approved by the European Commission.

  1. Strong Customer Authentication (SCA) and PSD2 Compliance

To comply with the Payment Services Directive 2 (PSD2), we use Strong Customer Authentication (SCA) for online payments. This means that, for most online card payments, you will need to verify your identity using two methods, such as a password and a code sent to your phone. This extra layer of security helps protect your transactions.

  1. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. The specific retention period depends on the nature of the data and why it was collected. Once the retention period expires, we securely delete or anonymize your data.

  1. Sharing Your Data

We may share your personal data with:

  • Service providers: Companies that help us provide our services, like payment processors and web hosting services.
  • Business partners: Companies we work with to offer joint products or services.
  • Regulatory bodies and law enforcement: When required by law.
  • Third parties in business transfers: If we are involved in a merger, acquisition, or sale of all or part of our business.
  1. Updates to this Policy

We may update this Policy from time to time, and any updates will be effective upon our posting of the revised Policy on our website. We will use reasonable efforts to notify you if material updates are made to this Policy, such as sending you a feed notification.

  1. Cookies

We use cookies to enhance your experience on our platform. Cookies help us understand user behavior, remember your preferences, and improve our services. You can control your cookie settings through your browser. For more information, please visit our Cookie Policy page.

  1. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at info@fabletwist.com.